Terms and Conditions

Welcome to Storm! By buying on this website you automatically accept the conditions below. We therefore recommend that you read through the terms carefully before you act.

www.stormfashion.dk is owned and operated by Storm, VAT: 17490486  (hereafter "Storm" or "www.stormfashion.dk”

Storm
Store Regnegade 1
1110 Copenhagen Denmark
VAT: 17490486
info@stormfashion.dk
+45 33 93 00 14

These terms and conditions apply to the purchase of goods from www.stormfashion.dk for delivery worldwide. The right to cancel only applies to private customers who shop via www.stormfashion.dk.

Payment and delivery

We accept payments on www.stormfashion.dk made using the following 3D-secured credit cards:

- Dankort
- VISA
- VISA Electron
- Mastercard
- Maestro
- JCB 

We also accept the following payment methods:

- PayPal
- MobilePay
- ApplePay

The amount will first be deducted when the item is sent. If you have ordered several items and one of the items is a back order, we will first deduct the payment for this item once it is sent.

All prices at Storm are stated in DKK including 25% VAT. See section DUTY AND VAT. Prices will also have the shipment price added. You shall select how you want your item(s) shipped during the payment process. We will defray any payment charges.

Safety

The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with a SSL (Secure Socket Layer). Neither Storm nor other unauthorized persons have the opportunity to see the data exchanged during your purchase. At Storm your personal contact information is a 100% confidential and we guarantee that no one else can get access to it.

Duty and VAT

If you order comes from an EU country you pay Danish VAT, but no duty under the rules of free movement of goods.

If your order is being shipped outside the European Union, the prices will automatically be calculated without taxes, and the taxes and customs duties will have to be paid by the recipient upon delivery of your order.

If you order from a country outside of the EU you are responsible yourself to follow you countries tax and duty regulations, which Storm can not be held responsible for. Be aware that the shipment of products to outside EU countries can be delayed, as the packages have to go through customs. It is then your responsibility to contact the shipping carrier and pay the imposed additional costs.

Consumer Protection

Storm follows the official Danish customer protection guidelines and laws from Denmarks National Consumer Agency.

Receipt for the receipt of orders and order confirmation

When you have ordered an item from us, you will receive a receipt (order confirmation) via an e-mail that confirms we have received your order. It means you have entered into a binding purchasing agreement with us.

Carriage prices (Denmark)

The average fee is 39 DKK via GLS. The delivery time in Denmark is usually 1–2 weekdays. All of our packages are insured and have a track & trace number. When your package is sent, you will receive a track & trace number.

Carriage prices (Abroad)

All shipments for abroad will be delivered by UPS.

Standard European shipment take approx. 1-2 working days.
Standard International shipment take approx. 2-3 business days.

AE: 430 DKK, AT: 130 DKK, AU: 420 DKK, BE: 110 DKK, BG: 275 DKK, CA: 300 DKK, CH: 175 DKK, CZ: 250 DKK, CN: 472 DKK, DE: 100 DKK, DK: 80 DKK, EE: 275 DKK, ES: 160 DKK, FO: 350 DKK, FI: 120 DKK, FR: 130 DKK, GB: 140 DKK, GR: 290 DKK, GL: 350 DKK, HK: 420 DKK, HR: 275 DKK, HU: 275 DKK, IE: 170 DKK, IS: 350 DKK, IT: 170 DKK, JP: 495, DKK, KR: 598 DKK, LV: 275 DKK, LT: 275 DKK, LU: 110 DKK, MD: 440 DKK, MO: 399 DKK, MX: 290 DKK, MY: 420 DKK, NO: 170 DKK, NL: 110 DKK, NZ: 420 DKK, PL: 120 DKK, PT: 160 DKK, RO: 275 DKK, RS: 440 DKK, SK: 275 DKK, SE: 80 DKK, SI: 275 DKK, SG: 420DKK, TH: 420 DKK, TR: 350 DKK, TW: 420 DKK, UA: 440 DKK, US: 332 DKK

General

We ship all items by parcel post, that makes it possible to track the package on its way. Is the package and/or contents damaged when you receive it, please report it to Post Denmark/UPS and Storm on the same day and return the item to us immediately. Storm is not responsible for goods damaged in transit. In case that UPS or Post Denmark are not able to deliver the package and it is being returned to Storm, the return postage fee will be deducted from your refund.

We always pack the goods with utmost care to minimize the risk of cargo damage.

If you have further questions regarding online shopping at Storm, please contact
+45 33 93 00 14 Monday to Friday from 12.00 to 17.30 or write to info@stormfashion.dk.

Returning items
Christmas return policy: all orders (items on sale excluded) placed in December can be returned until January 9, 2026.

  • Once you’ve received your order you have 14 days to return it to us - counting from the day that you received the parcel.
  • Returns have to be shipped back to the correct address on your own expense.
  • Physical return in-store is not possible
  • Domestic returns: we do only accept home deliveries and returning to a parcel ship will not be accepted (DAO is not accepted)
  • International returns: any expenses related to customs/duties will have to be held by yourself, and it’s therefore recommended to print and include the original invoice when returning to us.
  • Product(s) must be returned in the original package and same condition as you received it in. 
  • When returning we kindly ask you to include a copy of the original invoice
  • Always save the postage receipt as documentation that the product was sent back to us. 
  • If the requirements above are not met, Storm reserves the right to send order back to the customer on the customer’s expense

    Please use the below address if you wish to return a product:

    Storm
    Store Regnegade 3
    1110, Copenhagen
    Denmark

Gift return

If you received a gift that was purchased at Storm and you want to return the item, you can exchange it for another product of equal value. However, if you find a product that is more expensive, you have to pay the difference and if shipped, the shipment costs. Of course you can also choose to obtain a voucher and use it within 3 years.

Sale

Goods marked as sale products can not be returned.

Refunds with cancellation of purchase

We will refund the amount without unnecessary delay and under all circumstances by 14 days at the latest from the day we received your cancellation of order notification. However, we may withhold refunds until we have received the return items.

We will reimburse your money using the same method of payment that you used with the original transaction unless you have expressly consented to another method of reimbursement. Under no circumstances will you have to pay any form of charge as a consequence of reimbursement.

Trying out an item and packaging

You will only be liable for any deterioration in the value of the item as a result of handling beyond what is necessary to determine its nature, properties and the way it functions.

Any item must be returned in its original packaging. You should also ensure that an item has been carefully packaged when you return it. You are personally liable for the package/items until we have received them. Therefore, save any postal receipts and any track and trace number.