FAQ – stormfashion.dk

Some items are limited stock, and to give everybody a fair chance, we only allow one of these items per customer. If you place multiple orders for the same item, we preserve the right to cancel your additional orders. Please note, this only applies on the products clearly marked 'one item per customer' in the product description.

Parcels to Denmark are shipped with GLS. All shipments for abroad will be delivered by UPS. We ship all items by parcel post, that makes it possible to track the package on its way. Orders before 10:00 are shipped the same day. Fast service is important to us, we try to ship all parcels within 1-2 workdays. If the order has a high volume, we reserve the right to add additional charges to the shipping costs.

All orders from an EU country will pay the VAT of their own country, but no duty under the rules of free movement of goods.

All orders from outside of the European Union, will automatically have the prices calculated to show without taxes (tax free shopping), but all taxes and customs duties will have to paid by the recipient upon delivery. You are responsible yourself to follow the tax and duty regulations in your country, which Storm can not be held responsible for.

Be aware that the shipment of products to outside EU countries can be delayed, as the packages have to go through customs. It is then your responsibility to contact the shipping carrier and pay the imposed additional costs.

The safety of your information is a top priority for us. All communication between your payment and our payment gateway is encrypted with a SSL (Secure Socket Layer). Neither Storm nor other unauthorized persons have the opportunity to see the data exchanged during your purchase. When you are shopping at Storm, your personal contact information is 100% confidential and we guarantee that no one else can get access to them.

Christmas return policy: all orders (items on sale excluded) placed in December can be returned until January 9, 2026.
Once you’ve received your order you have 14 days to return it to us - counting from the day that you received the parcel.
Returns have to be shipped back to the correct address on your own expense.
Physical return in-store is not possible
Domestic returns: we do only accept home deliveries and returning to a parcel ship will not be accepted (DAO is not accepted)
International returns: any expenses related to customs/duties will have to be held by yourself, and it’s therefore recommended to print and include the original invoice when returning to us.
Product(s) must be returned in the original package and same condition as you received it in.
When returning we kindly ask you to include a copy of the original invoice
Always save the postage receipt as documentation that the product was sent back to us.
If the requirements above are not met, Storm reserves the right to send order back to the customer on the customer’s expense

Please use the below address if you wish to return a product:

Storm
Store Regnegade 3
1110, Copenhagen
Denmark

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